Refund policy

Golden Threads sells downloadable digital quilt patterns. Because our products are delivered electronically and customers receive immediate access to the files, digital purchases are generally final once the download link has been issued.

However, we want every customer to receive the product they purchased and be able to access it successfully.

Refunds we may approve

Please contact us within 14 days of purchase when:

You accidentally purchased the same pattern more than once.
You received the wrong digital file.
The download file is damaged, incomplete or cannot be opened.
A technical error caused an incorrect charge.
The product was materially different from its description.

We may first attempt to replace the file, resend the download link or provide technical support before issuing a refund.

Change-of-mind purchases

We do not normally provide refunds because:

You changed your mind.
You no longer want to make the quilt.
You purchased the wrong pattern.
You did not review the pattern description, skill level or finished dimensions.
You expected a physical quilt, fabric kit or printed pattern.

Every product sold by Golden Threads is a digital PDF pattern unless the product page clearly states otherwise.

Download problems

If your download email does not arrive, check your spam, promotions and junk folders. Confirm that the email address entered during checkout is correct.

Your full name.
Order number.
Email address used at checkout.
Name of the pattern.
A screenshot of the problem, when available.

We will normally respond within 1 business day.

Mandatory consumer rights

Nothing in this policy removes or limits any refund, cancellation or consumer rights that cannot legally be excluded in your country or region.